Most home users spend 90% of their time downloading—streaming videos, reading articles, or scrolling social media. Because of this, home plans are designed to give you more download speed, which is what you actually need most.

It means your upload speed matches your download speed perfectly. If you have a 200 Mbps symmetrical plan, you download AND upload at 200 Mbps.

Businesses that constantly send large files to clients, teams running multi-person video conferences all day, or companies performing heavy cloud backups need symmetrical speeds. That's why all our Business and Enterprise plans include it.

Depending on your location and the plan you choose, we use a mix of CAT-5, CAT-6, and advanced Fiber Optic cables to ensure you get a fast and stable connection.

Absolutely. Fiber optic cables transmit data using light instead of electrical pulses. This makes them incredibly fast, completely immune to electromagnetic interference, and capable of carrying massive amounts of data over long distances without any speed drops.

We are constantly expanding our fiber network ! Our engineers will survey your location and recommend the best possible cable type. If pure fiber is available and required for your plan, we will absolutely run it to your premises.

It's the number of people sharing the same internet ' pipe' as you on the local network. For example, a 1:8 ratio means you share that specific line's maximum capacity with up to 8 other houses or offices.

Not necessarily. We provision our network to handle heavy traffic. However, on a shared residential line, you might notice a slight dip in speeds during 'rush hour'(like Sunday evenings) when everyone in your neighborhood is online at the same time.

It defines how much of your network we take responsibility for. For standard home plans, our responsibility ends at the main router we install. For enterprise clients, we actively monitor and support the entire internal network infrastructure.

A Service Level Agreement (SLA) is a formal, legal promise we make to our business clients. It guarantees specific uptime percentages and dictates exactly how fast our engineers must respond to and fix an issue.

Every phone, smart TV, laptop, or smart bulb connected to your Wi-Fi uses a tiny slice of your total bandwidth. If you connect 20 devices to a basic home plan, the network gets congested and the router struggles to process all the requests, slowing everyone down.

For a smooth experience, we recommend keeping it under 4 to 10 active devices. If you have a highly automated smart home, you should consider stepping up to a higher-tier plan.

We offer 24/7 remote assistance for all our customers ! You can reach out to our support team at any time, and we'll immediately run diagnostics to try and fix the issue remotely.

Yes. For home broadband users, we schedule field technician visits during standard business hours to resolve physical line or hardware issues.

You won't have to do it manually every time! For home users, we configure your router with PPPOE or HotSpot credentials, meaning your router automatically logs into our servers behind the scenes.

A Static IP is a fixed internet address that never changes. Think of it like a permanent public phone number for your network.

They are crucial for businesses that need to host their own web servers, run secure employee VPNs, or remotely access security camera systems. That's why we include them in our enterprise plans.

Up-time is the percentage of time your internet connection is fully operational. For example, a 99% uptime means your connection is solid and reliable for almost the entire year, with only very brief interruptions.

In the real world, local power cuts, severe storms, or necessary infrastructure upgrades can cause temporary drops. We aim for maximum uptime for everyone, but home plans don't carry the strict financial guarantees that enterprise plans do.

Think of it as a private VIP fast-lane between our local network and the servers of major tech giants like Google, Netflix, Microsoft, and Amazon.

Because your data travels directly to these companies instead of bouncing around the crowded public internet, your YouTube videos start instantly, Netflix plays in 4K without buffering, and large game updates download much faster.

Imagine keeping your favorite snacks in your pantry instead of driving to the grocery store every single time you're hungry. Caching works the same way—we store popular websites, app updates, and heavy media files locally on our network so they load instantly when you ask for them.

Definitely ! If someone else in your area just downloaded a massive Windows update, our servers keep a temporary copy. When you go to download the same update, it comes directly from our local servers at blazing speeds.

They are different ! 'Speed' is how much data you can download at once, but 'Latency'(or ping) is the time it takes for a signal to travel from your computer to the server and back. It's measured in milliseconds (ms).

In fast-paced competitive games, a fraction of a second matters. If your latency is high, you'll experience ' lag'—you might press a button, but your character reacts a moment too late. Low latency ensures instant reactions.

CPE stands for Customer Premises Equipment. It's the hardware (like a small receiver dish or antenna) that we install on your roof or balcony to catch our wireless signal and bring the internet into your building.

Point-to-Junction (used for homes) means the signal comes from a local neighborhood hub that serves multiple houses. Point-to-Point (used for enterprises) is a dedicated, laser-focused wireless beam sent directly from our main tower exclusively to your office.

An ONU (Optical Network Unit) is the small modem-like box we install inside your house for fiber connections. It takes the pulses of light coming through the fiber-optic cable and translates them into the electrical data signals that your Wi-Fi router understands.

GEPON is a highly efficient type of fiber technology that allows us to deliver incredibly fast gigabit speeds over a passive network. This means you get a consistently fast connection without us needing to install bulky, power-hungry equipment in your street.

Setting up a new, high-speed connection isn't just flipping a switch remotely. The One-Time Charge (OTC) covers the cost of the physical hardware (like the ONU or CPE dish), the wiring required to reach your building, and the labor for our engineers to mount and configure everything properly.

Enterprise setups require industrial-grade hardware, dedicated high-capacity wiring, and complex network configurations. We often have to run completely new, dedicated lines and set up specialized security routers, which takes more time and premium equipment.