At Rudra, our vision is to #MakeLifeBetter. This is not just a hashtag, it is our belief. This requires making bold and positive impact. We are looking for like-minded talent that believes deeply in our vision and wants to dream big, aim higher, and keep climbing. Making bold and positive impact is a difficult journey that requires a lot of hard work. But it is a rewarding journey for those who believe in it. We are looking for dreamers, challengers, problem solvers and thinkers to join us on this mission.
Because YOU Deserves Better
EMPLOYEE BENEFITS
We offer all our employee a range of benefits to provide a holistic experience.
Broadband : Get the Rudra experience.Everyone who works for us can get free spectra broadband.
Bonus : Depending on your job,You could be eligible for a bonus which is paid out yearly.
Holidays : Spectra believes in healthy work-life balance.You will be eligible for 7 days holiday per year.
Insurance : Safety is our priority. Our employee are covered Under group accidental policy.
CAREER DEVELOPMENT
Our success is based on our people attaining as well as Exceeding their career goals every day. Spectra supports our employees’ career Aspirations and helps them build their skills through a holistic approach of on-the-job Experience, digital training, business partnering and opportunities to nurture professional relationship.
We work with all our employees to develop a personalized career development plan and identify learning courses which will help them succeed .Once the aspirants have joined us, they’ll have access to spectra academy the one stop shop for all their learning needs.
We are hiring for bellow mentioned positions
Sales
Sales Executive duties and responsibilities
# Find prospects and leads
# Learn details about our products and services
# Understand all the prospects needs, problems or wants
# Explain how our solutions align with their pain points
# Meet with potential clients and act as their consultant
# Up-sell when appropriate
# Follow up with hot leads
# Identify buyer persona profiles
# Recruit, hire and train new sales representatives
# Investigate leads and find out about them as much as possible before contacting
# Consult with sales and marketing team to ensure the efficiency
# Identify most important sales KPIs
# Track and monitor your work
# Prepare and present reports when needed
# Attend sales educational events and seminars
# Stay up to date with the latest sales trends and best practices
# Report to management team
Apply for this position
Sales Manager duties and responsibilities
# 5+ years of experience working as a Sales Executive or similar role
# 2+ years of experience in doing sales
# Proven record of successful deals closed
# Good knowledge of telemarketing and digital marketing
# Great command of MS Office, CRM and BRM tools
# Sense of ownership and pride in your performance and its impact on company’s success
# Critical thinker and problem-solving skills
# Team player
# Excellent leadership skills
# Good time-management skills
# Great interpersonal and communication skills
# Guaduation or equal education level complete
Apply for this position
Sales Team Leaders duties and responsibilities
# Create an inspiring team environment with an open communication culture
# Set clear team goals
# Delegate tasks and set deadlines
# Oversee day-to-day operation
# Monitor team performance and report on metrics
# Motivate team members
# Discover training needs and provide coaching
# Listen to team members’ feedback and resolve any issues or conflicts
# Recognize high performance and reward accomplishments
# Encourage creativity and risk-taking
# Suggest and organize team building activities
# Guaduation or equal education level complete
Requirements
# Proven work experience as a team leader or supervisor
# In-depth knowledge of performance metrics
# Good PC skills, especially MS Excel and should able to work no ERP
# Excellent communication and leadership skills
# Organizational and time-management skills
# Decision-making skills
# Degree in Management or training in team leading is a plus
Apply for this position
Channel Manager duties and responsibilities
# Establishes productive, professional relationships with key
personnel in assigned partner accounts.
# Coordinates the involvement of company personnel, including
support, service, and management resources, in order to
meet partner performance objectives and partners’
expectations.
# Meets assigned targets for profitable sales volume and
strategic objectives in assigned partner accounts.
# Proactively leads a joint partner planning process that
develops mutual performance objectives, financial targets,
and critical milestones associated with a productive partner
relationship.
# Proactively assesses, clarifies, and validates partner needs on
an ongoing basis.
# Sells through partner organizations to end users in
coordination with partner sales resources.
# Manages potential channel conflict with other firm sales
channels by fostering excellent communication internally and
externally, and through strict adherence to channel rules of
engagement.
# Leads solution development efforts that best address enduser needs, while coordinating the involvement of all
necessary company and partner personnel.
# Ensures partner compliance with partner agreements.
# Drives adoption of company programs among assigned
partners.
Relationshop Manager(RM) duties and responsibilities
# Demonstrating Ambassadorship
# Developing and Maintaining a Personal Network
# Assessing Needs of Customer or Business
# Participating in Planning Sessions
# Conducting Reviews
Relationship Manager Skills and Qualifications
# Verbal and written communication skills
# Team management skills
# Relationship-building skills
# Thought leadership skills
# Interpersonal skills
Apply for this position
Collection
Collection Executive duties and responsibilities
# Monitor accounts to identify outstanding debts
# Investigate historical data for each debt or bill
# Find and contact clients to ask about their overdue payments
# Take actions to encourage timely debt payments
# Process payments and refunds
# Resolve billing and customer credit issues
# Update account status records and collection efforts
# Report on collection activity and accounts receivable status
Requirements
# Proven experience as a Collection Specialist or similar role
# Knowledge of billing procedures and collection techniques (e.g. skip tracing)
# Familiarity with laws related to debt collection
# Working knowledge of MS Office
# Comfortable working with targets
# Patience and ability to manage stress
# Excellent communication skills (written and oral)
# Skilled in negotiation
# Problem-solving skills
# High school and/or diploma; Associate’s/Bachelor’s degree is a plus
Apply for this position
Collection Manager duties and responsibilities
# Overseeing staff members and ensuring the accurate and timely invoicing of customers.
# Setting payment collection goals and targets for the department.
# Creating and implementing a strategy to improve the collection of outstanding credit.
# Implementing collection policies and procedures to avoid excessive outstanding credit.
# Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
# Implementing deadlines for invoicing and payment collection.
# Negotiating with customers in cases when non-payment occurs.
# Preparing monthly feedback reports on payment collections.
# Remaining informed of any legislative procedural training regarding debt collection.
# Training and mentoring of staff members in the collections department.
Apply for this position
Operations
Operation Executive duties and responsibilities
# Communicating with upper management to develop strategic operations goals.
# Developing strategic long-range plans to achieve strategic objectives.
# Creating and managing the organization’s fiscal operating and capital budget and expenses.
# Monitoring operational performance of both internal and external service providers.
# Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans.
# Providing a workplace setting that is conducive to productive work.
# Monitoring occupant satisfaction.
# Monitoring construction and renovation projects.
Requirements
# Monitoring performance metrics.
# Receiving and responding to approvals and notifications.
Apply for this position
Operations Manager duties and responsibilities
# Ensure all operations are carried on in an appropriate, cost-effective way
# Improve operational management systems, processes and best practices
# Purchase materials, plan inventory and oversee warehouse efficiency
# Help the organization’s processes remain legally compliant
# Formulate strategic and operational objectives
# Examine financial data and use them to improve profitability
# Manage budgets and forecasts
# Perform quality controls and monitor production KPIs
# Recruit, train and supervise staff
# Find ways to increase quality of customer service
Requirements
# Proven work experience as Operations Manager or similar role
# Knowledge of organizational effectiveness and operations management
# Experience budgeting and forecasting
# Familiarity with business and financial principles
# Excellent communication skills
# Leadership ability
# Outstanding organisational skills
# Degree in Business, Operations Management or related field
Apply for this position
HR
HR Executive duties and responsibilities
# Design compensation and benefits packages
# Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)
# Develop fair HR policies and ensure employees understand and comply with them
# Implement effective sourcing, screening and interviewing techniques
# Assess training needs and coordinate learning and development initiatives for all employees
# Monitor HR department’s budget
# Act as the point of contact regarding labor legislation issues
# Manage employees’ grievances
# Create and run referral bonus programs
# Review current HR technology and recommend more effective software (including HRIS and ATS)
# Measure employee retention and turnover rates
# Oversee daily operations of the HR department
Requirements
# Proven work experience as an HR Executive, HR Manager or similar role
# Familiarity with Human Resources Management Systems and Applicant Tracking Systems
# Experience with full-cycle recruiting
# Good knowledge of labor legislation (particularly employment contracts, employee leaves and insurance)
# Demonstrable leadership abilities
# Solid communication skills
# Graduation in Human Resources Management or relevant field, MBA preferred
Apply for this position
HR Manager skills
# Hiring
# Human resources management
# Benefits administration
# Performance management
# Communication processes
# Compensation and wage structure
# Supporting diversity
# Classifying employees
# Employment law
# Laws against sexual harassment
# Organization
Requirements
# Proven work experience as HR Manager
# Knowledge of organizational effectiveness and operations management
# Experience budgeting and forecasting
# Familiarity with business and financial principles
# Excellent communication skills
# Leadership ability
# Outstanding organisational skills
# Degree in HR, Operations Management or related field
Apply for this position
Technical
Customer Care Executive - Technical, duties and responsibilities
# Identifying hardware and software solutions.
# Troubleshooting technical issues.
# Diagnosing and repairing faults.
# Resolving network issues
# Installing and configuring hardware and software.
# Speaking to customers to quickly get to the root of their problem.
# Providing timely and accurate customer feedback.
# Talking customers through a series of actions to resolve a problem.
# Following up with clients to ensure the problem is resolved.
# Replacing or repairing the necessary parts.
# Supporting the roll-out of new applications.
# Providing support in the form of procedural documentation.
# Managing multiple cases at one time.
# Testing and evaluating new technologies.
# Conducting electrical safety checks on equipment.
Requirements
# Degree in Computer Science or Information Technology.
# Certification in Microsoft, Linux, or Cisco is advantageous.
# Prior experience in tech support, desktop support, or a similar role.
# Proficiency in Windows/Linux/Mac OS.
# Experience with remote desktop applications and help desk software.
# Attention to detail and good problem-solving skills.
# Excellent interpersonal skills.
# Good written and verbal communication.
Apply for this position
Customer Support Manager Technical - duties and responsibilities
# Managing a team of representatives offering customer support.
# Overseeing the customer service process.
# Resolving customer complaints brought to your attention.
# Creating policies and procedures.
# Planning the training and standardization of service delivery.
# Selecting and hiring new staff.
# Monitoring the work of individual representatives and of the team.
# Conducting quality assurance surveys with customers and providing feedback to the staff.
# Possessing excellent product knowledge to enhance customer support.
# Maintaining a pleasant working environment for your team.
Requirements
# A bachelor’s degree in Administration or related field.
# A minimum of 3 years' experience.
# Excellent interpersonal and written and oral communication skills.
# Ability to lead a team.
# Knowledge of CRM systems.
# Computer skills.
# Knowledge of mediation and conflict resolution techniques is preferable.
Apply for this position
Field Support Executive Technical - duties and responsibilities
# Provide service and customer support during field visits or dispatches
# Tie workflow to schedule
# Manage all on site installation, repair, maintenance and test tasks
# Diagnose errors or technical problems and determine proper solutions
# Produce timely and detailed service reports
# Document processes
# Operate vehicle in a safely manner and use field automation systems
# Follow all company’s filed procedures and protocols
# Cooperate with technical team and share information across the organisation
# Comprehend customer requirements and make appropriate recommendations/briefings
# Build positive relationships with customers
Requirements
# Proven Field Service experience
# Ability to troubleshoot, test, repair and service technical equipment
# Basic English literacy, Should be able to speak Gujarati and/or Hindi Language
# Ability to work flexible shifts and to adapt to changing work schedules
# Familiarity with mobile tools and applications
# Technical degree or certification
Apply for this position
Field Service Manager Technical - duties and responsibilities
# To develop and deliver in-house training for the employees regarding the service procedures and the company's policies and procedures
# To supervise the overall functioning, especially of the servicing functions of the organization, and should be able to propose as well as negotiate service contracts
# To design strategies and ensure that all the day to day services have been controlled and that all the clients' needs have been tackled successfully
# To make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services
# To be actively involved in the hiring and training of the new employees and to schedule the training sessions accordingly
# To work along with the team members and to evaluate their performance on field
# The field service manager works in collaboration with the service managers and the human resource department to implement progressive disciplinary actions.
# He/she takes feedback from the customers and reports it to the service manager and provides details regarding whether the clients expectations have been met or not.
# He/she motivates the staff members to deliver excellent services to the clients.
# He/she makes sure that all the clients issues have been addressed in a timely manner and that all the issues have been resolved.
# Thus, he/she plays a crucial role in the overall management of the service center.
Requirements
# work both, inside the office and on the field as well
# Basic English literacy, Should be able to speak Gujarati and/or Hindi Language
# Ability to work flexible shifts and to adapt to changing work schedules
# Familiarity with mobile tools and applications
# Technical degree or certification
Apply for this position
O&M Sr.Executive Technical - duties and responsibilities
# Ensure all operations are carried on in an appropriate, cost-effective way
# Improve operational management systems, processes and best practices
# Purchase materials, plan inventory and oversee warehouse efficiency
# Help the organization’s processes remain legally compliant
# Formulate strategic and operational objectives
# Examine financial data and use them to improve profitability
# Manage budgets and forecasts
# Perform quality controls and monitor production KPIs
# Recruit, train and supervise staff
# Find ways to increase quality of customer service
Requirements
# Proven work experience as Operations Manager or similar role
# Basic English literacy, Should be able to speak Gujarati and/or Hindi Language
# Ability to work flexible shifts and to adapt to changing work schedules
# Knowledge of organizational effectiveness and operations management
# Familiarity with business and financial principles
# Excellent communication skills
# Leadership ability
# Outstanding organisational skills
# Degree in Business, Operations Management or related field
Team Rudra