FAQ'S
Select a category to find answers.
Internet Plans & Pricing
We offer a variety of plans, including Fiber, DSL and wireless options. Please visit our Pricing Page to find the perfect plan for you.
Broadband is a shared connection, Whereas a Leased Line is dedicated exclusively to you. A Leased Line is the best choice for businesses because it offers equal (symmetric) upload and download speeds.
We recommend reviewing your usage needs (like streaming or business
needs) to choose the right plan. You can always Contact Us for a
personalized recommendation.
Once you sign up, We will schedule an appointment for the installation
of your connection. Our technicians will come to your location and set
up everything for you.
You can manage your plan directly from your Account Dashboard or Contact
our support team for assistance.
From basic home browsing to high-speed business leased lines, we have a
plan for everyone. Visit our Product section to choose an option that
perfectly matches your budget and speed requirements.
Setup & Installation
Installation usually takes between 1-3 hours depending on your location.
Yes, If you are shifting within our service area, We will transfer your
connection from your old address to your new address without any
inconvenience.
We provide all necessary equipment, Such as routers and modems with your
plan. Additional equipment may be needed for specific requests, Which
our team will inform you about.
You simply need to provide a copy of a valid ID proof (Aadhaar Card/PAN
Card) and a Address Proof. Our team will handle the rest.
OTT & Entertainment
Yes! Our premium plans includes access to popular platforms like
Netflix, Disney+ and Amazon Prime.
Our bundles includes top platforms such as Netflix, Amazon Prime,
Disney+ Hotstar, Zee5 and Sony LIV. These features are subject
to change based on your specific plan.
Yes, absolutely! You can log in on your Smart TV, Mobile and Laptop. The
number of people who can watch simultaneously will depend on your
specific OTT subscription model.
No, OTT services are linked to your active broadband plan. It is
mandatory to have an active data pack.
Support & Billing Help
Simply, Visit our registration page and fill in the necessary details.
You’ll need to provide some Basic Information such as your address and
payment details.
You can contact us via Phone, Email or Live Chat for any support-related
queries. Our customer service team is available 24/7.
Ensure your router is placed in an open area, away from other electronic
devices and thick walls. If you need better range, consider upgrading
your equipment.
Yes, We provide tech support to help set up your Wi-Fi network. Feel
free to Contact Us for assistance.
You can run a speed test to verify your internet speed. If the issue
persists, Please contact our support team and we will investigate the
cause.
Our Services
We provide high-speed internet connectivity and a range of broadband
solutions for both Personal and Business use.
Our services are available in multiple locations. Please Contact Our
Support Team to check availability in your area.
Yes, There may be a one-time setup free depending on your location and
selected plan. Please check the pricing details for more information.
First, Try restarting your router. If the issue persists, Contact our
support team for further troubleshooting. We aim to resolve all
connectivity issues as quickly as possible.
Yes, You can cancel your service with a notice period as per the terms
and conditions of your plan. Please check our cancellation policy for
more details.
Yes, Along with our Enterprise plans, We also offer the option of a
static IP address to ensure your connection remains secure and stable.
Yes! Our premium plans include bundled access to popular OTT platforms
such as Netflix, Disney+ and Amazon Prime.
Data & Network Security
We offer various plans including Fiber, DSL and wireless options. Visit
our pricing page to find the plan that suits your needs.
We recommend setting a strong, unique password
for your Wi-Fi network and using WPA3 or WPA2 encryption to maximize
your network security.
Yes, We use the latest encryption methods to ensure that all your
personal and billing data is securely protected.